FAQ

HOW LONG DOES IT TAKE TO PROCESS ORDERS?

For bridal, we generally asked our clients to give at least 2 or 3 months. For heavy formals 6 to 8 weeks and for semi formals plus casuals 4 to 6 weeks is the time period.

DO YOU GUYS DELIVER INTERNATIONALLY?

We deliver worldwide. Shipping charges are separate. 

WHAT IS YOUR PAYMENT POLICY?

For bespoke orders we required 50% advance and 50% at the time of delivery and dispatch. If you want fast track order you need to pay 70% of the total amount.

WHAT IS YOUR PROCEDURE FOR ORDERING BESPOKE SUITS?

You can easily book an appointment and visit the studio. Our representatives would be happy to assist you.

BUT WHAT IF I DON’T LIVE IN LAHORE?

If you’re international-based, we suggest you send us a detailed email or WhatsApp msg telling us your requirements, and we’d be happy to assist you. We can arrange for a video conference with one of our representatives from our studio and discuss all design elements and build the perfect suit for your occasion. For bridals and heavy formals, once you feel design requirements are met and you’re satisfied with all the details, you can confirm your order and we will send you a sample swatch to confirm fabric colors and work settings. We have to make sure we get all the details right for our international clients. All sizes are verified before shipping to reduce any margin of error.

BUT WHAT IF THERE ARE STILL ALTERATIONS WHEN I GET MY DRESS?

We always leave a margin of 2 inches for adjustments. We guarantee our clients that the work on the garments will be perfect, but minor tailoring adjustments might still come out. We always tell our international clients to keep a tailor on standby in case there are any minor alterations. If there are any major alterations, we take the responsibility of getting it shipped back and fixing it, and sending it back free of cost.

OKAY, AND WHAT ABOUT MEASUREMENTS?

We always tell our clients if it is possible, to get their measurements taken by a local professional to ensure the most accurate sizes. If you are unable to do that, we can do a video conference with you and guide you through it.

If you guys have any more questions, feel free to contact us. We will get back to you within 24 hours.